How do I apply for a wholesale account?
To apply for a wholesale account, simply click the "Apply for an Account" button on our homepage. Fill out the application form with your business details, and we’ll review your submission within 2-3 business days. Once approved, you’ll receive an email with login credentials.
Why do I need an account to view products and prices?
Our wholesale products and pricing are exclusive to approved retail partners. Creating an account ensures that you can access these details and place orders securely.
I forgot my password. What should I do?
Click the “Forgot Password” link on the login page. Enter your registered email, and we’ll send instructions to reset your password.
Is there a minimum order requirement?
Yes, we require a minimum order for all wholesale purchases. This helps us maintain the efficiency of our operations and provide you with competitive pricing. Minimum quantities vary by product and are clearly visible on the product page.
How do I place an order?
Once logged in, browse our collections, add products to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
Can I adjust or cancel an order after placing it?
Please contact us at wholesale@saltedperfection.com within 24 hours of placing your order. After this timeframe, we cannot guarantee changes or cancellations as your order may already be in production.
Where do you ship to?
We currently ship within the United States. If you’re outside the U.S. and interested in our products, contact us at wholesale@saltedperfection.com for international shipping inquiries.
What are the shipping costs?
Shipping costs are calculated based on the weight and destination of your order. These details will be displayed at checkout. Orders over $250 ship free!
How long does it take to receive my order?
Orders typically ship within 5-7 business days of confirmation. Delivery times may vary depending on your location. You’ll receive a tracking number as soon as your order ships.
Can I sample your products before ordering?
Yes! We offer sample kits of our Core Collection and select Gourmet Giftables. Contact us to learn more about our sample policy.
Do you offer private labeling or custom blends?
We currently do not offer private labeling. However, we’re happy to discuss custom blend options for bulk orders. Reach out to wholesale@saltedperfection.com for more details.
Are your products made with all-natural ingredients?
Absolutely! All of our seasoning blends and salts are crafted with high-quality, all-natural ingredients. Some of our products are sugar-free, perfect for customers seeking healthier options.
What is your return policy?
Due to the nature of our products, we do not accept returns on opened items. If you receive damaged or defective products, please notify us within 7 days of delivery, and we’ll arrange a replacement or refund.
How do I report a damaged or defective product?
Email us at wholesale@saltedperfection.com with your order number, a description of the issue, and photos of the damaged or defective items. We’ll resolve the issue promptly.
How do I contact customer service?
You can reach us via email at wholesale@saltedperfection.com or by phone at (616) 344-6705. Our team is available Monday through Friday from 9 AM to 5 PM EST.
Do you offer support for merchandising or product displays?
Yes, we provide resources and advice for displaying our products to maximize their appeal. Let us know if you need assistance, and we’ll be happy to help.